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Service Delivery Data Quality Results dashboard

The Service Delivery Data Quality Results dashboard enables you to understand the overall data quality across various IT Service Management areas such as Incident management, Change management, and Problem management.

Using this dashboard, you will be able to view the percentage improvement in data quality across individual services or across all services for an Executive Leader.

The Executive Leader can use this dashboard to identify areas with data quality issues, view individual data quality metrics for each team member, data quality trends (whether it is improving or reducing over a period of time) for each team member, areas in which it is lagging and by what percentages. With this information, it is possible to analyze and reduce data quality issues.

The Service Delivery Data Quality Results dashboard consists of the following sections:

• KPIs
  • Overall Data Quality Improvement: Displays the percentage of improvement in data quality across Incident, Change Request, and Problem services
  • Incident Data Quality Improvement: Displays the percentage of improvement in data quality of Incidents
  • Change Data Quality Improvement: Displays the percentage of improvement in data quality of Change Requests
  • Problem Data Quality Improvement: Displays the percentage of improvement in data quality of Problems
• Overall Data Quality Issues: Displays bar charts to indicate the number percentage of data quality for Incidents, Change Requests, and Problems categorized based on Executive Leader and Assignment Group Manager.
• Incident Data Quality Issues: Displays the percentage of Incident completeness data quality with weighted averages by Incident status. You can also view the trend of Incident data quality over a time period.
• Change Data Quality Issues: Displays the percentage of Change Request completeness data quality with weighted averages by status. You can also view the trend of Change Request data quality over a time period.
• Problem Data Quality: Displays the percentage of Problem completeness data quality with weighted averages by Problem status. You can also view the trend of Problem data quality over a time period.

Metrics Used